Thank you for shopping at Good Deals by KLGG, here are some of the Frequently Asked Questions (FAQ) that we have prepared for your reference. KLGG reserves the right to update this without prior notice.
- How long does it take my order to be delivered?
Once your order is placed, it will take approximately 2-4 working days to get it to you. For Klang Valley customers, you may PM us directly on our Facebook page or email us at [email protected] to arrange a Lalamove or Pickup.
- Do you accept exchanges or returns?
Yes. As stated in our refund policy, you will need to inform us within 7 days after receiving the item and ensure that the packaging seal isn’t broken.
- Do you help to claim warranty of a product?
You may send the product to us at your own shipping cost, but we’d advise you to claim directly with the brand’s service centre or distributor to speed up the process.
- What payment methods do you accept?
We currently only accept Bank Transfer and Credit Card via Paypal, we are working on installment facilities so stay tuned.
- Where do I hunt for my vouchers?
Follow us on Facebook, watch out for our product reviews on KLGadgetGuy.com and KLGadgetTV YouTube
- For Dseelab Hologram Fans, how do I request customized 3D content?
Please send an e-mail with your order number to [email protected]
- Can I personally collect my item at your office?
Yes, our office is located at F-08-19, Pacific Place, Jalan PJU 1a/4, Ara Damansara, 47301 Petaling Jaya, Selangor. Please message us to confirm time and availability before you arrive at our office
8. Is there a contact number we can reach you?
Yes, that will be +601165658678, we are also available on WhatsApp and Telegram.